How One Imaging Center Changed their Business By Changing What Patients See

When Family Imaging installed UX Platforms' CINEMODE on their magnets, they weren’t just upgrading hardware. They were changing patient behavior—and protecting their bottom line.

The Problem: High Anxiety, Lost Patients

At Family Imaging, Abel and his team were facing a challenge that’s all too common in MRI: patient anxiety.

Out of 102 recent patients, 87% reported significant fear or discomfort during the scan process. Those numbers mean lost business—patients walking away mid-scan, rescheduling (or never returning), and costly repeat appointments. In Abel’s words:

“We would’ve lost over half of those patients without CINEMODE.”

The Solution: Cinemode Visual Comfort System

After researching 12–13 in-bore visual systems, Abel chose Cinemode for its unmatched patient response, ease of use, and clinical design. The results were immediate:

• 101 out of 102 patients completed their scans

• Less than 5% rescan rate

• Patients of all ages—even young children—were able to complete scans without sedation

• One patient with a two-year wait due to anxiety completed both lumbar and cervical exams in one visit, because he felt so comfortable watching the video

“If they watch the movie, they’re not paying attention to the inside of the MRI bore.”

Why CINEMODE Works

CINEMODE is more than entertainment. It’s a patient comfort tool that:

• Mounts quickly and slides with the bed, ensuring the screen remains in the patient’s line of sight inside the bore

• Requires no workflow changes—just plug in and go

• Creates a distraction strong enough to override discomfort, fear, and movement

As Abel notes:

“Everything’s easy. And everyone loves this thing.”

The Business Impact: Real Revenue, Real Results

By addressing the patient experience directly, Family Imaging didn’t just improve outcomes—they increased throughput, reduced rescan rates, and secured their position as a patient-first imaging provider.

All data is based on a personal testimony, results may vary.